help

Solve any issue with your DunRock earbuds, headphones, or speakers. Step-by-step troubleshooting guides help you fix pairing problems, reset your earbuds, improve call quality, and get back to enjoying your music.
DunRock GG EQ software for Windows: Adjust the Equalizer Settings
To change the equalizer settings using the Windows software: Connect the DunRock GG to your Windows PC using the 2.4G adapter. Make sure the headset is powered on and connected successfully. Download and install the DunRock GG software for Windows.* Open the software after installation. Adjust the equalizer settings as desired. Save or apply the settings within the software. *The software only works on Windows 10 and Windows 11. The headset must be connected to the PC via the 2.4G adapter, and the equalizer settings are only active while the... Read more...
DunRock GG Compatibility Guide: Supported Devices and Connection Modes
Discover which devices are compatible with the DunRock GG gaming headset. See full support for wired, Bluetooth, and 2.4G modes across PC, console, mobile, and more. Legend: ✓ = OK, ✗ = Not supported Device / System 3.5 Wired Headset Mode Wireless Headset Mode Bluetooth 2.4G Sound Mic Mic mute Sound Mic Mic mute Sound Mic Mic mute PC ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ PS4 / PS5(Console) ✗ ✗ ✗ ✗ ✗ ✗ ✓ ✓ ✓ PS4 / PS5 (Controller) ✓ ✓ ✓ ✗ ✗ ✗ ✗... Read more...
How to download the DunRock App (iOS & Android)
The DunRock App lets you get the most out of your DunRock earbuds. Depending on your model, you can customize controls, adjust sound settings, and manage features directly from your phone. Customize touch controls (model dependent) Adjust sound and app-based features Manage your DunRock earbuds in one place Download the DunRock App The DunRock App is available for both iOS and Android. Always use the official links below to make sure you download the correct app. Important to know Not every DunRock model supports the DunRock App. Some models do... Read more...
How to reset your DunRock earbuds via the DunRock App
Reset your DunRock headphones via the DunRock App when you can still connect to the earbuds, but pairing keeps acting up, settings feel “stuck”, or you want a clean restart without using the case button. You can still connect in the app, but Bluetooth behaves strangely Settings don’t apply correctly or keep reverting You want to restore the earbuds to factory settings Don't have the DunRock App yet? You can download it for Android and iPhone. How to factory reset via the DunRock App Connect your DunRock earbuds to your... Read more...
How to Reset Your DunRock Air (open ear earbuds)
Reset your DunRock Air earbuds when connection or pairing goes wrong. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly You can also reset your DunRock headphones via the DunRock App. How to reset DunRock Air Charge the charging case with the earbuds inside. Make sure the case has power before continuing. Forget “DunRock Air” on all devices they were previously connected to (Bluetooth settings). The earbuds must not be connected to any device during the reset. Keep both earbuds... Read more...
How to Reset Your DunRock Bubble Pro Earbuds
Reset your DunRock Bubble Pro earbuds when connection or pairing goes wrong. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly You can also reset your DunRock headphones via the DunRock App. How to reset DunRock Bubble Pro Charge the charging case with the earbuds inside for at least 20 minutes using a USB-C cable. Forget / remove “DunRock Bubble Pro” on all nearby devices they were previously connected to (Bluetooth settings). Important: the earbuds must not be connected to... Read more...
I Lost One Earbud: Replace or Rebuy?
Many customers ask if we can send one single earbud to replace a lost left or right piece. Unfortunately, this is not possible. Your situation looks like this: You still have the case and one earbud You want a single replacement earbud to pair with your remaining one Why a single replacement won’t work Each left and right earbud is factory-paired as a fixed set. They have a unique internal link that cannot be changed. Because of this, the left earbud from set A cannot pair with the right earbud... Read more...
Headphone or Earbuds Microphone Not Working? How to Fix It
Your call partner says they can’t hear you clearly. Frustrating! In most cases, you can fix microphone problems with a few simple steps. Your earbuds act like this: Your call partner says you sound muffled or distant Your voice cuts out or has wind noise during calls You are often told “I can’t hear you well” during calls 1. Test Your Microphone Before troubleshooting, check if the problem really comes from your earbuds. Record a short voice memo while wearing them, then listen back. If you sound clear, the issue... Read more...
ANC Doesn’t Work Well – Improve your ANC
Active Noise Cancelling (ANC) can make a huge difference, but only if it’s used correctly. If it feels like ANC isn’t working well, go through the steps below — most cases are easy to fix. Your earbuds act like this: You still hear a lot of background noise with ANC on ANC feels weak when you try it for the first time at home ANC used to work well but now feels much weaker 1. Get a Good Seal ANC is only effective if outside noise can’t leak into your... Read more...
Why Your Earbuds Connect to the Wrong Device (Last Connected Device)
Earbuds always try to connect to the last paired device with Bluetooth turned on. This can make it seem like they are “not working” when in fact they are connecting correctly, just not to the device you have in hand. Your earbuds act like this: You take the earbuds out of the case, but they don’t show up on your phone You later discover they connected to your laptop or tablet instead Why this happens When you take your earbuds out of the case, they first look for the last... Read more...
Earbuds Connect While Inside the Charging Case
If your earbuds start connecting to your phone while they’re in the case, it means the case stopped telling them to stay off. This almost always happens when the charging case runs out of power or loses contact with the earbuds. Your earbuds act like this: Earbuds connect to your phone even though they are inside the case Music or notifications suddenly play through the earbuds Fully Charge the Case Plug in the case with a reliable USB-C cable and leave it charging for at least one hour. Watch the... Read more...
Earbuds Don’t Auto-Connect When Removed from Charging Case
Your earbuds should automatically connect to your last paired device when you remove them from the case. If they don’t, it’s usually because the case didn’t charge or the earbuds lost sync with it. Your earbuds act like this: Earbuds stay turned off when you remove them from the case They no longer auto-connect to your phone or laptop 1. Charge the Case Use a good-quality cable and charger and charge for at least one hour. Watch for the charging light on the case. It confirms the case is really... Read more...
Earbuds Won’t Disconnect When Placed in Charging Case
If your earbuds stay connected to your phone while inside the case, the case likely isn’t telling them to turn off. This almost always happens when the case isn’t charged properly. Your earbuds act like this: Earbuds stay connected even after placing them in the case Music or calls still play through the earbuds 1. Fully Charge the Case Plug in the case with a reliable USB-C cable and charger. Watch the indicator light. It must turn on while charging. If it doesn’t, try a different cable or charger. Leave... Read more...
Bluetooth Connection Drops or Stutters – How to Fix It
Few things are more annoying than music cutting out or stuttering mid-song. The good news: in 99% of cases, this is easy to fix. Follow these steps to get a smooth, stable Bluetooth connection again. Your earbuds act like this: Music randomly cuts out or stutters during playback Connection drops in busy places like stations or gyms Good to know Earbuds are the receiving device. They simply play the signal they get. If the sound cuts out, the issue is almost always with the signal arriving at the earbuds. Not... Read more...
One Earbud Not Working? Here’s How to Fix It
It’s frustrating when one earbud plays sound and the other stays silent. In most cases, you can fix it yourself in minutes. Here’s what to do: Your earbuds act like this: Only one earbud plays sound One earbud doesn’t connect even though the other one works 1. Charge the Case and Earbuds Place the earbuds in the charging case and connect the case to a charger for at least one hour. Make sure the indicator light on the case is on. This confirms the case is actually charging. If possible,... Read more...
Earbuds Not Connecting? Here's How to Fix It
It’s frustrating when your earbuds refuse to connect. But don’t worry. In most cases, you can get them working again in just a few minutes. Follow the steps below to quickly fix connection issues. Is this happening with your earbuds? Your earbuds don’t show up in your phone or laptop’s Bluetooth list Your earbuds won’t pair and stay in pairing mode Your earbuds connect but no sound plays 1. Check Bluetooth and Battery Make sure Bluetooth is enabled on your phone, laptop, or tablet. Also check that your charging case... Read more...
How to Fix Low Volume in Your Earbuds
Noticed your earbuds sounding quieter than before? This is one of the most common issues and in 99% of cases it’s easy to fix. When this applies One or both earbuds sound quieter than before The volume drop did not occur the first time you used them How to fix it Clean the mesh of your earbuds. In nearly all cases, earwax or debris blocks the speaker mesh and reduces the volume. Use a clean, dry tool (like a soft brush or a pin) to gently remove the dirt. Avoid... Read more...
How to Reset Your DunRock Semi Earbuds
Reset your DunRock Semi earbuds when they stop connecting or only play on one side. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly You can also reset your DunRock headphones via the DunRock App. How to reset DunRock Semi Fully charge the case with the earbuds inside for at least 2 hours. Make sure the LED on the case is on (charging) and that the earbuds briefly light up when placed inside. Delete “DunRock Semi” on all nearby devices... Read more...
How to Reset Your DunRock Pop Earbuds
Reset your DunRock Pop earbuds when connection or pairing problems occur. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly You can also reset your DunRock headphones via the DunRock App. How to reset DunRock Pop Fully charge the case with the earbuds inside for at least 1 hour. Make sure the LED on the case is on and the earbuds briefly light up when seated. Forget “DunRock Pop” on all nearby devices where it was connected with (Bluetooth settings).... Read more...
How to Reset Your DunRock Bubble Earbuds
Reset your DunRock Bubble earbuds when connection or pairing goes wrong. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly You can also reset your DunRock headphones via the DunRock App. How to reset DunRock Bubble Charge the case with the earbuds inside for at least 2 hours. So: place the USB-C cable in the charging case. Make sure the LED on the case is on (charging) and the earbud LEDs blink briefly when you seat them. Forget/delete “DunRock Bubble”... Read more...