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Solve any issue with your DunRock earbuds, headphones, or speakers. Step-by-step troubleshooting guides help you fix pairing problems, reset your earbuds, improve call quality, and get back to enjoying your music.
Headphone or Earbuds Microphone Not Working? How to Fix It
Your call partner says they can’t hear you clearly. Frustrating! In most cases, you can fix microphone problems with a few simple steps. Your earbuds act like this: Your call partner says you sound muffled or distant Your voice cuts out or has wind noise during calls You are often told “I can’t hear you well” during calls 1. Test Your Microphone Before troubleshooting, check if the problem really comes from your earbuds. Record a short voice memo while wearing them, then listen back. If you sound clear, the issue... Read more...
ANC Doesn’t Work Well – Improve your ANC
Active Noise Cancelling (ANC) can make a huge difference, but only if it’s used correctly. If it feels like ANC isn’t working well, go through the steps below — most cases are easy to fix. Your earbuds act like this: You still hear a lot of background noise with ANC on ANC feels weak when you try it for the first time at home ANC used to work well but now feels much weaker 1. Get a Good Seal ANC is only effective if outside noise can’t leak into your... Read more...
Why Your Earbuds Connect to the Wrong Device (Last Connected Device)
Earbuds always try to connect to the last paired device with Bluetooth turned on. This can make it seem like they are “not working” when in fact they are connecting correctly, just not to the device you have in hand. Your earbuds act like this: You take the earbuds out of the case, but they don’t show up on your phone You later discover they connected to your laptop or tablet instead Why this happens When you take your earbuds out of the case, they first look for the last... Read more...
Earbuds Connect While Inside the Charging Case
If your earbuds start connecting to your phone while they’re in the case, it means the case stopped telling them to stay off. This almost always happens when the charging case runs out of power or loses contact with the earbuds. Your earbuds act like this: Earbuds connect to your phone even though they are inside the case Music or notifications suddenly play through the earbuds Fully Charge the Case Plug in the case with a reliable USB-C cable and leave it charging for at least one hour. Watch the... Read more...
Earbuds Don’t Auto-Connect When Removed from Charging Case
Your earbuds should automatically connect to your last paired device when you remove them from the case. If they don’t, it’s usually because the case didn’t charge or the earbuds lost sync with it. Your earbuds act like this: Earbuds stay turned off when you remove them from the case They no longer auto-connect to your phone or laptop 1. Charge the Case Use a good-quality cable and charger and charge for at least one hour. Watch for the charging light on the case. It confirms the case is really... Read more...
Earbuds Won’t Disconnect When Placed in Charging Case
If your earbuds stay connected to your phone while inside the case, the case likely isn’t telling them to turn off. This almost always happens when the case isn’t charged properly. Your earbuds act like this: Earbuds stay connected even after placing them in the case Music or calls still play through the earbuds 1. Fully Charge the Case Plug in the case with a reliable USB-C cable and charger. Watch the indicator light. It must turn on while charging. If it doesn’t, try a different cable or charger. Leave... Read more...
Bluetooth Connection Drops or Stutters – How to Fix It
Few things are more annoying than music cutting out or stuttering mid-song. The good news: in 99% of cases, this is easy to fix. Follow these steps to get a smooth, stable Bluetooth connection again. Your earbuds act like this: Music randomly cuts out or stutters during playback Connection drops in busy places like stations or gyms Good to know Earbuds are the receiving device. They simply play the signal they get. If the sound cuts out, the issue is almost always with the signal arriving at the earbuds. Not... Read more...
One Earbud Not Working? Here’s How to Fix It
It’s frustrating when one earbud plays sound and the other stays silent. In most cases, you can fix it yourself in minutes. Here’s what to do: Your earbuds act like this: Only one earbud plays sound One earbud doesn’t connect even though the other one works 1. Charge the Case and Earbuds Place the earbuds in the charging case and connect the case to a charger for at least one hour. Make sure the indicator light on the case is on. This confirms the case is actually charging. If possible,... Read more...
Earbuds Not Connecting? Here's How to Fix It
It’s frustrating when your earbuds refuse to connect. But don’t worry. In most cases, you can get them working again in just a few minutes. Follow the steps below to quickly fix connection issues. Is this happening with your earbuds? Your earbuds don’t show up in your phone or laptop’s Bluetooth list Your earbuds won’t pair and stay in pairing mode Your earbuds connect but no sound plays 1. Check Bluetooth and Battery Make sure Bluetooth is enabled on your phone, laptop, or tablet. Also check that your charging case... Read more...
How to Fix Low Volume in Your Earbuds
Noticed your earbuds sounding quieter than before? This is one of the most common issues and in 99% of cases it’s easy to fix. When this applies One or both earbuds sound quieter than before The volume drop did not occur the first time you used them How to fix it Clean the mesh of your earbuds. In nearly all cases, earwax or debris blocks the speaker mesh and reduces the volume. Use a clean, dry tool (like a soft brush or a pin) to gently remove the dirt. Avoid... Read more...
How to Reset Your DunRock Semi Earbuds
Reset your DunRock Semi earbuds when they stop connecting or only play on one side. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly How to reset DunRock Semi Fully charge the case with the earbuds inside for at least 2 hours. Make sure the LED on the case is on (charging) and that the earbuds briefly light up when placed inside. Forget “DunRock Semi” on all nearby devices (Bluetooth settings). Leave the earbuds in the charging case. Tap one... Read more...
How to Reset Your DunRock Pop Earbuds
Reset your DunRock Pop earbuds when connection or pairing problems occur. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly How to reset DunRock Pop Fully charge the case with the earbuds inside for at least 1 hour. Make sure the LED on the case is on and the earbuds briefly light up when seated. Forget “DunRock Pop” on all nearby devices (Bluetooth settings). Open the case and leave the earbuds inside. Tap one earbud 5 times quickly (within 1... Read more...