About DunRock
Customer Service
Payment methods
Below you’ll find the shipping policy that applies to all orders placed on dunrock.com.
We ship to all countries within the European Union.
All orders are shipped from our warehouse in Utrecht, the Netherlands.
Shipments are sent via PostNL. For international deliveries, PostNL hands over the parcel to the local carrier in the destination country. Examples include:
DHL (Germany), bpost (Belgium), Correos (Spain), La Poste (France), An Post (Ireland), and other national carriers within the EU.
Delivery times vary depending on the destination:
Shipping is free for all orders within the European Union. No additional fees apply.
Orders placed before 23:59 are processed the same day. Processing includes preparing and handing over the parcel to our carrier. Shipments leave our warehouse every business day.
If your parcel is lost, damaged, or significantly delayed, please notify us so we can investigate and resolve the issue. You can reach us through: