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Solve any issue with your DunRock earbuds, headphones, or speakers. Step-by-step troubleshooting guides help you fix pairing problems, reset your earbuds, improve call quality, and get back to enjoying your music.
Earbuds Won’t Disconnect When Placed in Charging Case
If your earbuds stay connected to your phone while inside the case, the case likely isn’t telling them to turn off. This almost always happens when the case isn’t charged properly. Your earbuds act like this: Earbuds stay connected even after placing them in the case Music or calls still play through the earbuds 1. Fully Charge the Case Plug in the case with a reliable USB-C cable and charger. Watch the indicator light. It must turn on while charging. If it doesn’t, try a different cable or charger. Leave... Read more...
Bluetooth Connection Drops or Stutters – How to Fix It
Few things are more annoying than music cutting out or stuttering mid-song. The good news: in 99% of cases, this is easy to fix. Follow these steps to get a smooth, stable Bluetooth connection again. Your earbuds act like this: Music randomly cuts out or stutters during playback Connection drops in busy places like stations or gyms Good to know Earbuds are the receiving device. They simply play the signal they get. If the sound cuts out, the issue is almost always with the signal arriving at the earbuds. Not... Read more...
One Earbud Not Working? Here’s How to Fix It
It’s frustrating when one earbud plays sound and the other stays silent. In most cases, you can fix it yourself in minutes. Here’s what to do: Your earbuds act like this: Only one earbud plays sound One earbud doesn’t connect even though the other one works 1. Charge the Case and Earbuds Place the earbuds in the charging case and connect the case to a charger for at least one hour. Make sure the indicator light on the case is on. This confirms the case is actually charging. If possible,... Read more...
Earbuds Not Connecting? Here's How to Fix It
It’s frustrating when your earbuds refuse to connect. But don’t worry. In most cases, you can get them working again in just a few minutes. Follow the steps below to quickly fix connection issues. Is this happening with your earbuds? Your earbuds don’t show up in your phone or laptop’s Bluetooth list Your earbuds won’t pair and stay in pairing mode Your earbuds connect but no sound plays 1. Check Bluetooth and Battery Make sure Bluetooth is enabled on your phone, laptop, or tablet. Also check that your charging case... Read more...
How to Fix Low Volume in Your Earbuds
Noticed your earbuds sounding quieter than before? This is one of the most common issues and in 99% of cases it’s easy to fix. When this applies One or both earbuds sound quieter than before The volume drop did not occur the first time you used them How to fix it Clean the mesh of your earbuds. In nearly all cases, earwax or debris blocks the speaker mesh and reduces the volume. Use a clean, dry tool (like a soft brush or a pin) to gently remove the dirt. Avoid... Read more...
How to Reset Your DunRock Semi Earbuds
Reset your DunRock Semi earbuds when they stop connecting or only play on one side. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly How to reset DunRock Semi Fully charge the case with the earbuds inside for at least 2 hours. Make sure the LED on the case is on (charging) and that the earbuds briefly light up when placed inside. Forget “DunRock Semi” on all nearby devices (Bluetooth settings). Leave the earbuds in the charging case. Tap one... Read more...
How to Reset Your DunRock Pop Earbuds
Reset your DunRock Pop earbuds when connection or pairing problems occur. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly How to reset DunRock Pop Fully charge the case with the earbuds inside for at least 1 hour. Make sure the LED on the case is on and the earbuds briefly light up when seated. Forget “DunRock Pop” on all nearby devices (Bluetooth settings). Open the case and leave the earbuds inside. Tap one earbud 5 times quickly (within 1... Read more...
How to Reset Your DunRock Bubble Earbuds
Reset your DunRock Bubble earbuds when connection or pairing goes wrong. Earbuds won’t connect to your phone or laptop Only one earbud plays sound Pairing keeps failing or drops repeatedly How to reset DunRock Bubble Fully charge the case with the earbuds inside for at least 2 hours. Make sure the LED on the case is on (charging) and the earbud LEDs blink briefly when you seat them. Forget “DunRock Bubble” on all nearby devices (Bluetooth settings). You should still see the case LED indicating the case has power. Keep... Read more...